Returns

We want you to be completely satisfied with your Dorsia purchase. If something isn't quite right, we're here to make the return process as simple as possible.

How to Start a Return

1. Complete Your Returns Form
Fill out the Returns Form included with your parcel.

2. Pack Your Items
Place the completed Returns Form inside your parcel along with the item(s) you wish to return. Please ensure all items are unworn, unwashed, in their original condition and have all original tags attached.

3. Send Your Return
Return your parcel to the address provided using a tracked delivery service. We recommend keeping your proof of postage until your return has been processed.

4. We'll Process Your Return
Once your return has been received and inspected, we'll notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days.

Lost Your Returns Form?
No problem. Simply email info@dorsiaactive.com, and we'll send you a replacement.

Returns Policy

• Returns are accepted within 14 days of receiving your order.
• Items must be unworn, unwashed, unused, and returned with all original tags attached.
• Returns that do not meet these conditions may be refused.
• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• Refunds are processed after your return has been received and inspected.
• Original shipping charges are non-refundable unless the return is due to our error or a faulty item.
• We recommend returning all items using a tracked delivery service, as Dorsia cannot be held responsible for parcels lost in transit.

For more detailed information about returns, refunds, exchanges and your rights as a customer, please review our full Returns & Refunds Policy before submitting your return.

If you have any questions regarding your return, please contact us at info@dorsiaactive.com, and our team will be happy to help.