Shipping

We aim to process and dispatch all orders within 1–2 business days.

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information so you can follow your parcel every step of the way.

Please note that delivery times may vary depending on your location and courier. During product launches, promotional periods or holidays, dispatch and delivery times may be slightly longer.

If you have any questions regarding your order, please contact us at info@dorsiaactive.com and our team will be happy to help.

Returns

We want you to be completely satisfied with your Dorsia purchase. If something isn't quite right, we're here to make the return process as simple as possible.

How to Start a Return

Returning your order is quick and easy.

1. Complete Your Returns Form

Fill out the Returns Form included with your parcel.

2. Pack Your Items

Place the completed Returns Form inside your parcel along with the item(s) you wish to return. Please ensure all items are unworn, unwashed, in their original condition and have all original tags attached.

3. Send Your Return

Return your parcel to the address provided using a tracked delivery service. We recommend keeping your proof of postage until your return has been processed.

4. We'll Process Your Return

Once your return has been received and inspected, we'll notify you by email. Approved refunds will be issued to your original payment method within 5–10 business days.

Lost Your Returns Form?

No problem. Simply email info@dorsiaactive.com, and we'll send you a replacement.

For more detailed information about returns, refunds, exchanges and your rights as a customer, please review our full Returns & Refunds Policy before submitting your return. If you have any questions, our support team will be happy to assist at info@dorsiaactive.com