Refund policy
Returns & Refunds Policy
Last Updated: 20th July 2026
At Dorsia, we're committed to delivering premium activewear and an exceptional shopping experience. If you're not completely satisfied with your purchase, we're here to help.
Please read our Returns & Refunds Policy below before submitting a return.
1. Returns
You may return your item(s) within 14 days of receiving your order.
To be eligible for a return, your item(s) must:
- Be unworn, unwashed and unused.
- Be returned with all original tags attached.
- Be in their original condition, free from marks, odours or damage.
- Be returned in the original packaging where possible.
We reserve the right to refuse any returns that do not meet these requirements.
2. How to Start a Return
To start a return, please complete the Returns Form included with your order and place it inside your return parcel along with the item(s) you wish to return.
Please ensure your item(s) meet the eligibility requirements outlined in this policy before sending your return.
If you have misplaced or did not receive a Returns Form, please contact us at info@dorsiaactive.com, and we'll be happy to send you a replacement.
Please use a tracked delivery service when returning your parcel, as Dorsia cannot be held responsible for returns that are lost or damaged in transit.
Return Address:
Dorsia Active,
4A Ewell House Parade,
Epsom,
Surrey,
KT17 1NP,
United Kingdom.
3. Return Shipping
Customers are responsible for the cost of returning their order unless the item is faulty, damaged or incorrect.
We recommend retaining proof of postage until your return has been processed.
4. Refunds
Once your return has been received and inspected, we'll notify you of the outcome by email.
If your return is approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for your payment provider to process the refund.
- Original shipping charges are non-refundable unless the return is due to our error or a faulty item.
- Refunds will only be issued once the returned item has been received and inspected by our team.
Where permitted by law, we reserve the right to reduce the refund if an item has been returned in a condition that has reduced its value beyond what is necessary to inspect it.
5. Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, please contact us as soon as reasonably possible after delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the fault or incorrect item
If your claim is approved, we'll arrange a replacement or issue a full refund, including any applicable return postage costs.
6. Exchanges
If you'd like to exchange your item for a different size or colour, please complete the Returns Form included with your parcel and clearly state the size or colour you'd like instead.
Exchanges are subject to stock availability. If your requested item is unavailable, a refund will be issued once your original item has been received and approved.
7. International Orders
For international returns, customers are responsible for:
- Return shipping costs.
- Any customs duties, taxes or import fees associated with returning the parcel.
Please note that customs charges are non-refundable.
8. Your Consumer Rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.
9. Contact Us
If you have any questions regarding your return or refund, our team will be happy to help.
Email: info@dorsiaactive.com