Shipping policy

Shipping Policy

Last updated: 20th July 2026

At Dorsia, we aim to deliver your order as efficiently and reliably as possible. Please read the information below carefully before placing your order.

1. Order Processing

All orders are processed within 1–3 working days, excluding weekends and UK public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details where applicable.

During peak periods or product launches, processing times may be slightly longer.

2. UK Shipping

We currently offer shipping within the United Kingdom.

Delivery Options

  • Standard UK Delivery: 2–4 working days
  • Express UK Delivery (if available): 1–2 working days

Delivery times are estimates and are not guaranteed.

Shipping costs will be calculated and displayed at checkout.

3. International Shipping

We offer international shipping to selected destinations.

International delivery times vary depending on location and customs processing.

Customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Delays caused by customs clearance

Dorsia is not responsible for additional charges imposed by customs authorities.

4. Tracking

Where available, tracking information will be provided once your order has been dispatched.

Please allow up to 24 hours for tracking details to update.

5. Delivery Issues

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.

If a parcel is returned to us due to an incorrect address, additional shipping charges may apply.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery time, please contact us at Info@dorsiaactive.com

We will investigate with the courier, but please note that delivery delays outside our control do not entitle customers to a refund of shipping costs.

6. Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 7 days of delivery with:

  • Your order number
  • A description of the issue
  • Clear photos where applicable

We will assess the issue and arrange a replacement or refund if appropriate.

7. Pre-Orders & Launch Drops

If your order includes pre-order items or launch-drop products, dispatch times may differ. Estimated shipping dates will be clearly stated on the product page.

Orders containing pre-order items may be shipped together once all items are available, unless stated otherwise.

8. Contact Us

If you have any questions about shipping, please contact:

Dorsia Active
Email: Info@dorsiaactive.com
Address: 4A Ewell House Parade, Epsom, Surrey, KT171NP